You have been yelled at, called names and blamed for mistakes you’ve made and those you did not make by one of your clients.
Maybe you got frustrated as your client threw one accusation after another against you, and you decided to pay them back by giving them a dose of their own medicine.
Well, we have all been there.
Some clients are complicated to handle.
They will always give you a hard time even when you provide them with quality services.
Every entrepreneur needs to know how to deal with such clients.
Always remember that you’re not the only one who goes through this, so even though it is frustrating, it is something that you can handle if you only know what to do. (Ephesians 4:2)
Here are ways that Christian entrepreneurs can handle angry clients:
No one wants to be insulted or screamed at, especially when they’re innocent.
But it would be best if you learned how to remain calm when your customers are angry at you.
Becoming angry at them when they’re angry will only make things worse, and in the end, you’re the one that’s going to be on the losing side.
Okay, this does not mean that people should walk all over you, but when you are kind and remain calm towards a customer that is raving mad, you get to put your Christan faith into practice.
In the Bible, when Jesus was facing opposition from an angry multitude, he did not go around throwing tantrums or answering them back angrily.
Instead, he remained calm.
Listen to your Clients
It is easy to exchange words with your clients when they start insulting you, but it’s better to give them a listening ear. (James 1:19)
Some of these clients are so frustrated with other things, and they end up lashing out at you for no good reason.
While that is not right, listening to them can make a big difference because maybe they need someone that will listen to them and help them solve their problem.
Good clients will apologize once they realize how calm you are.
They will also respect you and want to work with you on a long-term basis when you give them time to express themselves even if they are not nice to you.
In fact, it will be a way of you putting your Christian faith into practice.
Let’s be honest:
Sometimes we do things that make our clients angry like not communicating, producing low-quality services, or not following instructions.
Do not try to justify your mistake; instead, apologize and rectify that mistake.
Unlike Saul, who kept on justifying his mistakes, David was quick to repent when he made a mistake, and God established his kingdom forever. (Psalm 32:5)
Your reasons might be valid but still, apologize to your client and get a solution to the problem.
Dealing with demanding clients is hard. You need God’s grace to remain calm when clients insult you.
Whether you made a mistake or not, stay calm and listen to your clients when they are mad at you. Listen and find solutions to the problem.
Lastly, always ask for God’s favor to be upon you when dealing with clients. That way, you will find favor even with the most difficult people.